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Job Status:

Full-Time

Location:

Yuma

Pay Rate:

$12.80

Call Center Operator

MUST APPLY IN PERSON:

2755 S. 4th Ave, Bldg. 3 Suite 104

Yuma, AZ 86364

Phone Number: (928)341-4664

Office Hours – Monday thru Friday 8am to 5pm

 

Essential Job Functions:

  • Answer calls quickly, and perform the task as guided through software
  • Comply with all call center objectives, performance stands and policies. 
  • Dispatching police or fire or other emergency personnel quickly and politely 
  • Be able to be guided remotely through any trouble shooting 

Qualifications: 

  • High school diploma or equivalent, but more education, especially in management is preferred
  • Call center and/or customer service experience is preferred 
  •  Proficiency with technology, especially computers, software applications and phone systems
  • Strong understanding of company products, policies & services 
  • Excellent problem solving & customer service skills 
  • Analytical, efficient & thorough
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours 
  •  Requires day/evening/graveyard availability throughout the week. Hours vary, with weekend availability required
  • Must be able to pass a background check & drug screen 

Operator/Dispatch experience preferred 

MS Office experience preferred 

English/Spanish bilingual 

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